Contact Us
Questions about your status of the order? Comments on any merch? Wonder if there’s specific merch that you see online that we will bring into our store? Please don’t hesitate and contact us by filling out the form. Animon team will try to get back to you within the next 24 ~ 72 business hours (excluding weekend and holiday).
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It will take us about 2 ~ 5 business days (excluding weekend and holday) to process your order! This doesn’t include shipping and delivery time.
If your order hasn’t shipped for over 2 weeks since you placed the order, please contact us.
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For each preorder item, estimate arrival time are specified in the product description. Your order will only ship if all preorder items have arrived in the warehouse.
If you believe that your preorder should be shipped by now and it's still on pending status, please use the contact form to contact us.
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We schedule USPS pickup every Wednesday - Friday, if you received a shipping notification anywhere between Friday afternoon to Tuesday, your order will likely to be picked up by upcoming Wednesday.
*There's no guarantee that we'll be able to ship your order on the same day that you place your order, even if there's a carrier pickup. All orders follow our 2 ~ 5 business days processing time.