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[Official] Genshin Impact Tartaglia & Thoma Desktop Mat

$39.99

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GENERAL INFO

For items that are listed as “PREORDER”, please refer to "PREORDER POLICY" for our estimated arrival time.

If the listing title starts with “PREORDER”, that means all items in the listing are preorder for now.

We suggest that pre-ordered items be ordered separately from “in-stock” items, as in-stock merchandise can be shipped immediately. If you combine in-stock and pre-order items into one purchase, all items will be shipped when the pre-order is fulfilled.

PREORDER SCHEDULES

We've abandoned our old preorder system, where all the items ordered within certain period will all arrive at certain period of time. This is causing delay for some of the orders and we don't want our customers to be frustrated. 

Starting 2022/5/1, all orders that contain preorder item will guarantee to ship between 3 ~ 5 weeks of the order date. The time includes order from manufacture, manufacture processing item, and manufacture shipping to us. 

    If you do wish to cancel your order, please notify between 48 hours of your order date. Cancelling preorder item after 48 hours will subject to a store credit instead of refund.

    ABOUT

    For new releases and out of stock character, we offer pre-order options for customers to get the character that they like. We work exclusively with the artists, production partners and manufactures to ensure we bring the best service and quality to customers. 

    COMBINED ORDERS 

    We suggest that pre-ordered items be ordered separately from “in-stock” orders, as in stock merchandise can be shipped immediately.

    If you combine in-stock and pre-order items into one purchase, all items will be shipped when the pre-order is fulfilled.

    ✧ DELIVERY TIME / WHEN WILL I GET MY ITEMS ✧

    Please follow the schedule stated on the "PREORDER SCHEDULES". Once arrived, all items will be getting ready and we will process all preorder orders as fast as we can. 

    Please note that priority mailing wouldn't affect the status of the preorder schedules. If you are in an urgent, please let us know by using the contact form and we will do our best to accommodate.

    ✧ REFUND / I NO LONGER WANT MY ITEMS ✧

    Normally, we do not accept cancellation of preorders and they are final sale as they are made specially for you. In an event where the occasion the heels are not required, a store credit will be issued. No refunds on order cancellations. So please take extra care when placing your order.  

    Genshin Impact Desktop Mat available in brand new conditions. The product is directly purchased from Genshin Impact Official Flagship Store on TMall, and all product has MiHoYo verification tag on the packaging.

    Quantity listed in in-stock and ready to ship item.

    This product is a limited edition from offline store in MiHoYo popup stores in China.

    The Details

    • Specification:

      Size 40 cm x 70 cm (or 400 mm x 700 mm)
      Thickness 4mm

    • Size:

      5

    • Weight:

      32.0 oz

    • Condition:

      Brand New

    • Material:

      Premium Natural Rubber

    • FAQ:

      This is a non-refundable, non-exchangeable item. We do not accept return or exchange on product that we specifically purchase from other vendor. We only accept cancellation if the item hasn't shipped. Please follow our shipping policy to check on our processing time and shipping time.

    • Care Instruction:

      Due to the size of the product, the mat will be shipped in folded condition. When you receive the product, please keep the desktop mat flat & unfold to avoid creases. Avoid long time exposure to sun and moisture to keep the mat more usable.

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