GENERAL INFO

PREORDER SCHEDULES

We've abandoned our old preorder system, where all the items ordered within certain period will all arrive at certain period of time. This is causing delay for some of the orders and we don't want our customers to be frustrated. 

Starting 2022/5/1, all orders that contain preorder item will guarantee to ship between 3 ~ 5 weeks of the order date. The time includes order from manufacture, manufacture processing item, and manufacture shipping to us. 

ABOUT

For new releases and out of stock character, we offer pre-order options for customers to get the character that they like. We work exclusively with the artists, production partners and manufactures to ensure we bring the best service and quality to customers. 

COMBINED ORDERS 

We suggest that pre-ordered items be ordered separately from “in-stock” orders, as in stock merchandise can be shipped immediately.

If you combine in-stock and pre-order items into one purchase, all items will be shipped when the pre-order is fulfilled.

✧ DELIVERY TIME / WHEN WILL I GET MY ITEMS ✧

Please follow the schedule stated on the "PREORDER SCHEDULES". Once arrived, all items will be getting ready and we will process all preorder orders as fast as we can. 

Please note that priority mailing wouldn't affect the status of the preorder schedules. If you are in an urgent, please let us know by using the contact form and we will do our best to accommodate.

✧ REFUND / I NO LONGER WANT MY ITEMS ✧

Normally, we do not accept cancellation of preorders and they are final sale as they are made specially for you. In an event where the occasion the heels are not required, a store credit will be issued. No refunds on order cancellations. So please take extra care when placing your order.